1. Items can be returned or exchanged within 30 days after the purchase date. Please note that FLash Sale, free gifts, Swimsuits, Lingerie and Clearance items cannot be returned.
2. Please keep the delivery payment voucher and provide it to our customer service staff, which will be provided for your refund.
3. You can mail out the package at your nearest post office or call the post office to arrange a collection.
4. Before sending back the products, please contact our customer service first for return address.(firstname.lastname@example.org)
1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
2. For items with quality or size issue. Please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.
For below circumstances, customers could contact us for return or refund:
1) Received wrong or damaged item(s)
2) Items are not as described on product page
3) Received faulty item(s)
4) Missing item(s)
5) Poor material or workmanship
Please carefully follow our return process to minimize any delays:
1. If your item is qualified to be returned, please contact with our customer sevice(email@example.com) for :
• Order number
• SKU number or product name
• Reason for return
2. Our customer service team will respond to your request within 24 hours.
3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
Once we have received the returned item(s), we will check the items and email your in 24 hours. Your payment will be refunded in 3 working days after we contact you
Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.(emai: firstname.lastname@example.org)
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
You can enjoy free shipping for orders over $69. Where available, you can opt for Express Shipping for an additional fee（ $29 for express shipping）.
- Standard Shipping within 10-20 business days.
- Express Shipping within 5-7 business days.
- See the delivery FAQs for details on shipping methods, costs and delivery times.
Once your order is placed, we will update you on your order status by email.
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.